Support

Email support@pillwright.app. We answer within two business days. Please do not include medical details in email; we do not need them to help with the app.

Common questions

Where is my data?

On your device only. Deleting the app deletes the data. Make a backup first from Settings if you want to keep it.

How do I move to a new phone?

Settings, Backup, Export. Save the file somewhere you control and choose a password. On the new device, install Pillwright, then Settings, Backup, Import.

The app flagged something. What should I do?

Open the medicine for the detail and the source, then ask your pharmacist or prescriber. Use Prepare pharmacist review to bring a one-page summary. The app will not tell you to change anything on its own.

My pharmacist gave me a different time

Edit the medicine, set the time, and turn on Set by pharmacist. The app keeps that time and still checks spacing against your other medicines.

Reminders are not showing

Open iOS Settings, Notifications, Pillwright and allow notifications. In the app, Settings, Dose reminders. Reminders are time-sensitive so they appear through Focus modes.

Restore or cancel Pillwright Plus

Settings, Pillwright Plus, Restore purchases signs the plan back in on a new device. To cancel, open your device Settings, your name, Subscriptions. Safety features stay free either way.

Report a knowledge base error

Email the medicine names and what you think is wrong, with a source if you have one. Every row carries its source and reviewer, and corrections ship in the next release.

Not released yet?

Join the waitlist and we will email you once when the app is on the App Store.

See also the privacy policy, terms, and medical disclaimer.